What is your current role in the S&SHIS?

My current role is 2nd Line Engineer

What do you do in your role?

In my current role I am involved in Site Visits, and Remote working with have various duties performed which I have listed below depending on what I am scheduled for:

Site Visits:

• Upgrading the devices
• Repairing Devices
• Replacing devices (Printers, laptops, Desktops and monitors)
• Troubleshooting issues with all the above
• Patching in network ports
• Troubleshooting network connectivity issues
• Moving Equipment from one location to another location
• Delivering equipment to site
• Connecting the devices
• Setting up hot desks

Remote:

• Trouble shooting and resolving issues utilising remote tools
• Creating tickets
• Closing tickets
• Arranging site visits if required
• Assisting colleagues with their queries in relation to the equipment or software provided

Have you always worked in this role?

Yes.

What other roles and departments have you worked in during your career?

I have always been in the 2nd Line Engineer role whilst being employed by the trust, However I have held other positions with other organisations and business:

• Team Leader
• Call Centre Agent
• Public House Manager
• Limited Company Director

What motivated you to move roles?

My motivation is always to do my best and try to improve my skills in the field of my interests which are the following:

• Information Technology and
• Property Investments

I have moved into the Information Technology sector as my property Investments are hand’s role, allowing me to concentrate on my interest of Information Technology. I have always been fond of computers since school and being paid to work in a 2nd Line Engineer is a dream come true.

What support helped you to make this change?

I had received support from family and close friends when I decided to go to college after a long time out of education to formalise my interest in Information Technology, gaining qualifications allowing me to pursue my interest in computers and in employment.

What do you value about progressing your career in S&SHIS?

The most valuable aspect in being employed by the trust is being provided an opportunity to learn other elements of Information Technology and to progress my career and grow within the organisation without the need to move outside the organisation.

What would be your best piece of advice to others seeking a career in the S&SHIS?

I would Recommend to anyone who is thinking to joining the organisation as a engineer is to obtain knowledge of the basic principles on how computers and networks operate and then apply to the trust if they are applying for an engineer position. As this will assist the colleague to handle the duties of a of an engineer well, whilst proving a good sound understanding of what position will incorporate.