Accreditations and certifications reassure partners, customers, suppliers, regulators and other stakeholders that S&SHIS’s operational procedures and processes comply with best practice standards. We are proud of our existing accreditations and certifications and continue to look at others as part of our continual drive for service improvement.

Ensuring Data Security Excellence: Our ISO27001 Accreditation

At S&SHIS we are proud to have been accredited to ISO27001 for the past 8 years. It is testament to our unwavering commitment to data security and confidentiality. This accreditation is particularly significant as it solidifies our position as a trusted partner within the NHS.

ISO 27001: A Gold Standard for Information Security:

ISO 27001 is an internationally recognized standard that sets forth the requirements for establishing, implementing, maintaining, and continually improving an Information Security Management System (ISMS). Attaining ISO 27001 certification involves a comprehensive audit process conducted by independent assessors to ensure that an organization’s information security measures are robust and effective.

Why ISO 27001 Matters in Healthcare:

In the healthcare sector, where the protection of sensitive patient information is paramount, ISO 27001 accreditation serves as a critical benchmark. The NHS, being a data-intensive environment, demands stringent measures to safeguard patient records, medical histories, and other confidential information. Our ISO 27001 certification underscores our commitment to upholding the highest standards of information security, providing peace of mind to our clients in the healthcare industry.

Key Benefits for NHS Partners:
  1. Data Confidentiality: ISO 27001 ensures that patient data remains confidential and secure, mitigating the risk of unauthorized access or data breaches.
  2. Compliance Assurance: The accreditation demonstrates our commitment to complying with relevant legal and regulatory requirements, including the Data Protection Act and NHS Digital guidelines.
  3. Risk Management: Through a systematic approach to risk management, we identify and address potential threats to information security, reducing the likelihood of data incidents.
  4. Continuous Improvement: ISO 27001 mandates a continual improvement cycle, ensuring that our information security practices evolve to address emerging threats and challenges.
  5. Customer Trust: Our ISO 27001 accreditation serves as a tangible assurance of our dedication to maintaining the confidentiality, integrity, and availability of information, fostering trust with our NHS partners.

Achieving ISO 27001 accreditation is a significant milestone for S&SHIS as it reinforces our commitment to excellence in information security, particularly within the NHS. Our clients can be confident that their sensitive data is in safe hands, backed by internationally recognised best practices. As we continue to evolve in an ever-changing digital landscape, our ISO 27001 certification positions us as a reliable partner dedicated to ensuring the highest standards of data security in healthcare.

Service Desk Certification

Service Desk Certification (SDC) is an accreditation programme to certify service desk quality. The certification provides clear and measurable benchmarks for IT organisations. The audit builds a picture of S&SHIS as an organisation and challenges us to look afresh at our service operations and examine what we deliver and how. Annual audits carried out by the Service Desk Institute allows up to demonstrate our competence, identify key areas for improvement and celebrate our successes.

Driven by our Management Team, Service Desk Manager and Service Leads, who are fully committed to the certification, we achieved 2 star Proactive Service Desk certification at our first audit in 2019. Following a programme of continual improvement and further investment into the training of our staff to best practice standards, we achieved 3 star Customer Lead level at our 2021 audit and have maintained (increased our point score) our 3 star Customer Lead level following our 2022 audit.

Keeping up Certification:

The work doesn’t stop! We strive to be the best Service Desk in the public sector and aim to be 4 star Business Lead following our 2023 audit. Our Service Desk is constantly working on our roadmap for continual improvement in order to ensure we can deliver continued service excellence and to retain certified status of our Service Desk.