Improvements in 7 of the 9 concept areas

S&SHIS are pleased to confirm that it has retained its 3-Star SDI Accreditation following its surveillance audit last month and the Service Desk remains an accredited Customer Led Service . There were improvements in 7 of the 9 concept areas this year and our journey toward 4 & 5 Star accreditation has already begun. On submission of the Auditors report the SDI Chairman noted..

“Everyone involved in the SDC program at S&SHIS is to be congratulated on retaining customer-led maturity with an increased score. It takes sustained effort to maintain this level of maturity, so increasing scores across seven concepts is a significant achievement in itself. Well done! It is clear that despite the challenges of supporting the NHS, you remain committed to continual improvement and increasing the value you can deliver. I am particularly interested in seeing where your XLA journey takes you over the coming year, and I am very pleased that SDI can support you on that journey”. Paul Rodrigues, Chairman

The S&SHIS is extremely proud of this achievement and the progress it has made this year as it strives to become a 5 Star World Class Service Desk. The S&SHIS is committing even more resource internally to ensure the journey continues in the months ahead, something that would not be achievable without the support of its Partners and from all S&SHIS team members and colleagues.