Improvements across 6 concept areas

S&SHIS are pleased to confirm that it has retained its 3-Star SDI Accreditation following its surveillance audit last month and the Service Desk remains an accredited Customer Led Service. There were improvements across 6 concept areas this year and we continue to strive towards 4 Star Business Led accreditation remains at the forefront of our journey. On submission of the Auditors report the SDI Chairman noted.

“Everyone involved in the SDC program at S&SHIS are to be congratulated on retaining customer-led maturity. It takes sustained effort to maintain this level of maturity and improvements take more effort to achieve.
Well done on improving score across five concepts.

In striving for business-led maturity it will be vital to ensure strategic and operational planning is coherent and cohesive across the organisation, the operating framework for support is robust and resilient, and the potential for single points of failure has been eliminated.

Remember, the Service Desk Institute (SDI) is here to support you every step of the way. If there’s anything we can do to assist in this exciting journey, don’t hesitate to reach out. Let’s continue to achieve great things together!” Paul Rodrigues, Chair and Director

The S&SHIS is extremely proud of this achievement and the progress it has made this year as it strives to become a 4 Star Business Led Service Desk. The S&SHIS is committing even more resource internally to ensure the journey continues in the months ahead, something that would not be achievable without the support of its Partners and from all S&SHIS team members and colleagues.